LET’S CONNECT

A little help. A real conversation.

Questions about a find you love or an order you’ve placed? Get in touch with ImiliShop. We’re here to help with the little details.

01 / SEND A MESSAGE

How can we help?

Tell us what’s on your mind. Whether it’s a product question, an order update, or feedback, we’d love to hear from you.

We’ll use the details you provide to respond to your enquiry. Privacy policy.

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GOOD TO KNOW

Before you hit send.

Start here for a little extra guidance.

What should I include in an order enquiry?

Please share your order number, the email address used at checkout, and a short description of what you need help with.

Can I ask about a product before ordering?

Of course. Include the product name or a link and tell us what you’d like to know about its size, materials, features, or care.

How do I ask about a return or exchange?

Select Return or exchange in the form and include your order number and the item concerned. We’ll help you understand the next steps under our returns policy.

What if my item arrives damaged or incorrect?

Choose Damaged or incorrect item and tell us what happened. You can email photos with your order number to info@imilishop.com to help us review the issue.

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